Frequently Asked Questions
Why should we use a laundry owned by a hotel group?
As hoteliers, we understand the needs of the hotel industry and know what hotel guests require and expect. We offer quality service and quality linen with no hidden fees in a simple costed service. We are also proud of our close involvement with the managers of the future through our involvement with ‘Scottish Apprenticeship in Hospitality’ by offering a Laundry Masterclass.
What is special about what Apex does?
Apex cares. We are passionate about delivering high-quality linen every day in environments that are familiar to us: hotels.
What geographical area do you cover?
At the moment we cover Glasgow, Edinburgh, and Dundee.
What about contingency when things break down?
We are currently operating well below our capacity, also with the possibility of adding in additional shifts when needed. We have a collection of machines that are designed to be used when something goes wrong; these machines can cope with business demands daily.
Do we have to buy our own stock?
No, Apex will own the linen and you will rent it from us. We use high-quality Isabella range of linen and towels, 100% cotton bed linen, satin band table linen and 650gsm towels.
Do you operate to an agreed SLA?
Yes, we will tailor an SLA specifically for your needs.
What about changes to our orders?
Increases and decreases to orders are welcome.
What extra charges do you apply?
No hidden charges and no delivery charge. We only charge for linen usage and abused linen.
What stock management system do you use?
We operate a VSO system which is designed to manage your stock for you and minimise costs to the hotels.
How do we contact you?
Call us at 0131 297 0555, or drop us an email. We are happy to speak to you about our hotel linen services.
What hours do you work?
We currently work between the hours of 8am and 4.30pm, 7 days a week with the option of adding in shifts if necessary.
What are your prices?
Prices will be tailored to your hotel's volume and are fixed.